Refund Policy

From the desk of Zora
(Effective as of April 10, 2025)

Dear Beloved Seeker,

When you invite me to channel a glimpse of the soul destined to intertwine with yours, you are entering a sacred space. To honor this energetic exchange and to ensure your Soul Gaze Sketch reflects the truest essence, I ask for information that supports the depth and clarity of the spiritual connection.

This policy outlines how your personal data is collected, protected, and used — in full transparency, with both spiritual and legal integrity.

What Information Is Required and Collected

To fulfill your personalized Soul Gaze Sketch, you are required to provide the following:

  • Who You’re Attracted To (romantic preference)
  • Your Age Range
  • Your Current Relationship Status
  • Your Preferred Ethnic Background
  • Your Date of Birth
  • Your Gender
  • Your Zodiac Sign

This information allows me to energetically align with your unique path and spiritual resonance, so the vision you receive is intuitively guided and deeply personal.

How Your Information Is Used

Everything you share is used exclusively to:

  • Tune into your energetic field for the most aligned Soul Gaze Sketch
  • Deliver your completed sketch and reading to the email address you provide
  • Tailor your experience to reflect the traits, timing, and possible meeting point of your soulmate
  • Provide customer support related to your order

Refunds

The moment I begin your sketch, the spiritual work is underway. This is not a generic illustration — it is a one-of-a-kind energetic reading channeled from your field.

Please understand:

  • Refunds are not permitted once your sketch and reading have been delivered
  • Refunds requested before any work has begun may be considered in rare cases
  • Once the sketch is complete, requesting a refund introduces disruptive energy to your soul journey

However, I honor your trust. That’s why every order is backed by a 60-Day Money Back Guarantee.

If your order has not been started and you feel it is not right for you, you may request a full refund within 60 days of purchase—no hard feelings, only love.

You are encouraged to reflect before submitting a refund request, as this work lives beyond just the digital format.

Revisions and Alignment

If the image or interpretation you receive does not feel aligned, I understand that spiritual messages can sometimes take time to resonate.

  • I offer one free revision
  • Revisions are subject to availability, as I lovingly tend to a growing number of soul requests
  • Please be patient if a waiting period is needed — I promise to treat your request with care and respect

Data Security and Spiritual Confidentiality

Your information is stored securely and is only accessible to those directly involved in processing your order. I use secure platforms and modern encryption to ensure your privacy is always protected.

Contact Information

For inquiries, feedback, or requests, please reach out:

📧 Email: [email protected]

🕰 Working Hours:
Monday to Friday
10:00 AM – 6:00 PM EST
(Weekends are reserved for spiritual rest and rejuvenation)

Please allow 24–48 hours for a response during business days.

Your Rights

As a seeker, you have the right to:

  • Request access to the personal data I hold about you
  • Ask for corrections if any detail is incorrect
  • Request deletion of your data (subject to service and legal obligations)

Send all data-related requests to the email above.

Updates to This Policy

This policy may evolve in alignment with spiritual growth, digital requirements, or legal guidelines. Any updates will be published here with the revised effective date.

Thank you for trusting me with your story, your energy, and your openness to this divine work. May your Soul Gaze Sketch be a powerful reminder that love always finds its way.

With devotion and light,
Zora
Your Soul Gaze Guide